General
These terms and conditions, together with any other written information sent to you before we confirm your booking, shall form the basis of your contract with Stills and Hills in respect of the relevant service(s) to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any queries.
Within these conditions, 'you' and 'your' means the lead person or company named on the booking. By making a booking, the lead person or company specified in the booking will be deemed to have accepted these conditions on behalf of all persons in receipt of the service(s).
None of these terms and conditions are intended to contravene or contradict The Package Travel, Package Holidays and Package Tours Regulations 1992 (so far as applicable to your booking) or The Unfair Terms in Consumer Contracts Regulations 1999 and your statutory rights under any such legislation are not affected.
Booking Process
Bookings can be made by telephone + 44(0)7900 065049 or by contacting us by email at calum@stillsandhills.com
Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking confirmation will only be issued once we have received any payment requested from you. We will hold your reservation only until the date specified for payment. If payment is not received by the due date all services will be released and we cannot guarantee the dates will remain available.
Pricing and Payments
Your quotation will specify the price for the service(s) requested and the payment schedule required. Payments can be made by bank transfer or cheque – payment details will be provided with your quotation.
Your booking confirmation will specify everything that is included within the price. If you have any questions about this please let us know before the commencement of any services. Unless otherwise agreed, most services require to be paid in full at least 30 days prior to the date of the first service.
Cancellations
Where the Customer cancels any service(s) booked, charges will be payable by the Customer as detailed below:
Services of 1 day or less:
For cancellations made more than 1 week before the date of the service(s), a full refund will be given less an administration fee of 10%
For cancellations made less than 1 week before the date of the service(s), there will be no refund.
Services of more than 1 day in length:
For cancellations made more than 30 days before the date of the service(s), a full refund will be given less an administration fee of 10%
For cancellations made less than 30 days before the date of the service(s), there will be no refund.
Cancellation by Us
We will only cancel services due to unforeseeable circumstances which are outwith our control or which might jeopardise your safety. If we cancel your service(s) then we will always refund all sums paid by you.
Children
Due to the nature of our services we regret that we cannot provide any services to children under the age of 12 and that any service involving the provision of alcohol cannot be provided to any person under the age of 18. The Company reserves the right of ask for proof of age in such circumstances and in the absence of suitable proof being produced, will be unable to provide the service. In these circumstances no monies will be refunded.
Assistance dogs
Assistance dogs are welcome at all times but should be declared at the time of booking. We regret we cannot accept pets on any service
Luggage
Unless otherwise agreed, customers on Walking or Whisky Tour services are restricted to one medium sized suitcase/bag (maximum 15 kilos) and one small bag per person. Luggage is carried free of charge but at the passenger's own risk.
Smoking
Smoking is not permitted on any vehicle or within any premises or accommodation.
Insurance
Whilst the Company maintains insurance meeting all statutory requirements, we strongly recommend that customers hold their own comprehensive and suitable travel, medical and cancellation insurance to cover for all eventualities.
Missed Departures/Unused Services
You are responsible for ensuring that you and/or those persons in receipt of the service(s) to be provided by us have all necessary passports, visas and other travel documents and are at the correct location at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures, curtailed or unused services.
Refusal of Travel/Provision of services
The Company reserves the right to refuse to provide the service(s) booked to any person whose conduct or manner is likely to cause offence or upset to other customers, Company staff or suppliers. In these circumstances no monies will be refunded.
Alterations/Alternatives
The Company reserves the right to alter services at any time, due to weather conditions, traffic problems, availability of attractions or other such extenuating circumstances beyond our control. In the case of accommodation, we will attempt to obtain a similar standard of accommodation wherever possible. The Company reserves the right to alter the size and type of any vehicle employed as part of any service.
Our Liability and Actions of Suppliers
The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including accommodation, subcontracted services, visitor attractions, and print communications) or person providing services in connection with any service unless such a person is employed by or under direct control of the Company. Travel on other carriers as part of any service are subject to the normal conditions of carriage of the individual carrier.
Complaints
We actively welcome your feedback, both in respect of our own services and those provided by other suppliers. If for any reason you are unhappy with any aspect of the service(s) provided please make your complaint known at the time so as we have an opportunity to address the issue. If the issue is not resolved to your satisfaction please write to us within 14 days of the date of the service in question. Email: calum@stillsandhills.com
Force Majeure
Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of any third party supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.
Enforceability of Terms
If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Scots law and any matter or claim arising from them shall be dealt with only by the Scottish courts.
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